Refund policy

If a product you receive is damaged, defective, or not the item you ordered, you must notify us within 30 days after delivery through the platform or channel on which you placed your order. If we approve your request, we will, at our option, replace the affected product or issue a full refund of the amount you paid for it. We may also require you to return the product first, in which case we will send you a prepaid return shipping label and will complete the replacement or refund after we receive the returned product. Approved refunds are issued to your original payment method, generally within 5 to 7 business days after approval; the time for a refund to post to your account depends on your card issuer or payment provider. Except as stated in these Terms or required by law, we do not accept returns or exchanges or issue refunds.